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Web & applications

CRM & custom software

A CRM or business tool should reflect the process it supports. I help define customer records, pipeline stages, permissions and reporting before moving into a phased application plan.

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CRM & custom software — illustrative creative and working environment
Illustrative concept · CRM & custom software

HOW I CAN HELP

Build software around the way your team works.

CRM and workflow requirements

Dashboards and access roles

Custom application and integration scope

Mapping lead stages and contact ownership on a whiteboard

THE APPROACH

From the brief to a clear direction.

Yes. I can help with lead capture, pipeline stages, contact records, tasks and reporting, shaped around how your team actually works.

Your pipeline, current tools, user count and key reporting needs.

Customer profile dashboard with activity timeline and follow-up tasks

THE APPLICATION

Built around the way you work.

Yes. We can map the enquiry fields, routing, ownership and follow-up steps, then connect the systems where suitable access and integrations are available.

Discuss your brief

WAYS TO WORK TOGETHER

A focused project. Or ongoing support.

Start with a free conversation. We can then agree a project brief, a focused consultation or an ongoing engagement around your priorities.

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YOUR QUESTIONS, ANSWERED

CRM & custom software FAQs

Scope, preparation and what happens next.

Can you build a CRM around my sales process?

Yes. I can help with lead capture, pipeline stages, contact records, tasks and reporting, shaped around how your team actually works.

Can you connect my website enquiries to the CRM?

Yes. We can map the enquiry fields, routing, ownership and follow-up steps, then connect the systems where suitable access and integrations are available.

What should I prepare for our first conversation?

Your pipeline, current tools, user count and key reporting needs.

How are the scope and timeline agreed?

I review your requirements, starting material and target date before proposing milestones. For crm & custom software, the schedule depends on complexity, review rounds and the access or assets needed.

How much does this service cost?

The first consultation is free. A two-hour follow-up session is ₹15,000, and a business audit with a strategic plan is ₹50,000 + GST. Ongoing monthly options start at ₹75,000 + GST. Project delivery is scoped and quoted separately; we can choose the right arrangement for your brief.

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Kavish Arora

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